Tujuh Naga Live Chat

Kiểm tra tốc độ đánh máy cho nhân viên live chat

Live chat typing test is a great tool to test how effective is your customer service/support team. LiveAgent provides this test for free. As a result, you can improve your live chat agents’ skills as well as CX. Here is a free live chat typing test.

Mẹo để cải thiện hiệu suất của nhân viên live chat

Nhân viên live chat cũng thường hay trả lời yêu cầu của khách hàng từ những kênh khác. Chẳng hạn như truyền thông xã hỗi hoặc email. Đây là vài mẹo để cải thiện quy trình làm việc hằng ngày nhằm tăng năng suất cho họ.

Nhân viên chat phải trả lời khách hàng nhanh cỡ nào?

An agent is expected to respond to customer queries in under three minutes after they become an assignee to that ticket. However, the expected response time varies from industry to industry. Therefore, it’s important to look up industry benchmarks when setting response time expectations for your agents. You can set the response time in customer service software, such as LiveAgent.

If you would like to learn more, read LiveAgent – customer service software.

Cổng thông tin khách hàng

Bằng cách có cổng thông tin khách hàng với Các câu hỏi thường gặp, hướng dẫn cách làm, video, bạn có thể cung cấp hỗ trợ 24/7 mà không phải tăng thêm chi phí. Hơn thế nữa, dịch vụ khách hàng của bạn có thể cung cấp thông tin một cách hiệu quả bằng cách dẫn khách hàng đến những bài viết thông tin chuyên sâu này. Một lợi ích tuyệt vời khác là nhân viên live chat có thể tập trung vào những yêu cầu quan trọng của khách hàng trong lúc những câu hỏi thông tin đã được trả lời trên trang web của bạn.

Try out LiveAgent for FREE

Provide the necessary work environment for your live chat agents. Try out stellar customer service software for free and improve your overall business.

Who are live chat agents?

Live chat agents are employees of the customer service team who answer customer questions and inquiries via live chat. It is one feature of the support software and is used to get the customer a real-time response.

Nhân viên live chat là ai?

Live chat agents are employees that answer customer questions and queries through live chat. Live Chat is a function of help desk software. It is used in a lot of businesses to provide real-time answers to customer inquiries.

If you would like to learn more about how to improve your live chat support and customer satisfaction, read LiveAgent – Help desk software.

We recommend live chat monitoring to all our clients!

On our own website, our leads increased from day 1 and we ended up hiring an extra sales person to help with the increase in leads. Overall this has been a great addition and I've been working with

for years. I wouldn’t even consider having a website without offering 24/7 online chat support.

Để gọi cho một nhân viên hỗ trợ khách hàng, vui lòng đăng nhập vào tài khoản Payoneer của bạn và chúng tôi sẽ sẵn lòng hỗ trợ bạn.

*Dịch vụ này tùy thuộc vào tình trạng sẵn có*Hỗ trợ qua điện thoại là miễn phí. Xin lưu ý rằng cước phí điện thoại trong nước / quốc tế có thể áp dụng tùy thuộc vào gói cước điện thoại di động mà khách hàng đang sử dụng.

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DEWA maintains the right to modify these Terms and Conditions of Use. The modified terms and conditions will be published on this page. Any modification is effective immediately upon posting. Your use of the Site following the posting of any modification signifies your acceptance of such modification. You should periodically visit this page to review the current 'Terms and Conditions of Use'.

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DEWA reserves the right to monitor any content that you provide, but shall not be obligated to do so. Although DEWA cannot monitor all postings on the Site, we reserve the right (but assume no obligation) to delete, move, or edit any postings that violate these terms and conditions. The UAE and foreign copyright laws and international conventions protect the contents of the Site. You agree to abide by all copyright notices posted on the Site.

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What are the tasks of a live chat agent?

The main task of a live chat agent is primarily to help customers. A live chat agent needs to be efficient on the computer to respond quickly to customer needs. Must have knowledge of the products and services offered by the company, as well as demonstrate great communication skills that will allow you to help customers when they have a problem, e.g. with the purchase or service of products. Additionally, the agent must be able to perform multiple activities simultaneously.

Frequently Asked Questions

Họ cần có những kỹ năng nào?

Agents have to be efficient with computers, be quick to respond, and have to have knowledge of any computer software used by your business, as well as your company’s products or services. Agents should strive to be helpful, communicate professionally, and close live chat sessions with customers politely.

In addition to all the above-mentioned skills, agents have to be able to multitask. Answering customer queries via live chat requires customer representatives to answer the customer promptly while looking up further information about the customer. Therefore, they can quickly research the customer’s issue, and then present a solution in a timely manner.